Ticket exchange

Ticket exchanges are done directly in the back office and authorized by the event organizer.  

Ticket refunds and new purchases

• This option consists of authorizing the returnof the ticket so that the participant cansubmit a refund request using their digital ticket (where the estimated maximum return period is 7 business days) and then purchase the desired ticket. 

  
  
  • ⚠️ This means that participants pay the operating costs twice, as they are non-refundable.

Suspension of tickets and issuance of a new ticket or invitation

• This option consists of suspending the current ticket and:

  
  
  • If the tickets have the same price: issue an invitation to the participant
    • In this case, new invitations with specific names such as "Exchange - Day 18" must be created to account for exchange situations.
  • If the tickets have different prices: create a ticket with the difference in price named "Upgrade X" and make a private sale through the back office to that same participant, using their phone number and email address.