Ticket exchange

Ticket exchanges are handled in the back office exclusively by the event organizer.

There are several ways to do this:

1. Ticket refund and new purchase

Authorize the returnof the current ticket so that the participant:

  1. Submit your refund request via the digital ticket (estimated processing time is 7 business days after submitting the request).
  2. Then purchase the ticket you want.

⚠️ Operating costs are non-refundable.

2. Ticket suspension and issuance of a discount code

Applies when the goal is to allow the participant to purchase any new ticket, with the amount already paid deducted.

The process consists of two steps:

  1. Theparticipant'scurrent ticketissuspended, and they will no longer have access to the digital ticket.
  2. A discount code equal to the value of the suspended tickets iscreated

About the code to be written:

  • A one-time promotional code should be created, and the total ticket price should be waived.
  • The participant can then use this code to apply a credit toward the amount already paid.
  • When creating the promotional code, you must specify which tickets it can be applied to.

3. Suspension of the ticket and issuance of an invitation

This applies when the new ticket is thesame type and priceas the original ticket.

The process consists of two steps:

  1. Theparticipant'scurrent ticketissuspended, and they will no longer have access to the digital ticket.
  2. A specific invitationfor this exchange iscreatedand thensent to the participantby the back office.

About the invitation to create:

  • A dedicated invitationshould becreatedfor this type of situation, rather than using invitations already created for other purposes.

    This way, all transactions are recorded separately, making it easier to review them later in reports and analyses.

  • The name of the invitation should beclear and descriptive, for example, "Exchange – 18th."

⚠️ What if an upgrade is necessary?

For situations in which a passenger wishes to upgrade to a ticket of a higher class or price, a dedicatedupgrade option is availabledirectly within the digital ticket.

To enable this feature for your event, please contact our team at organizadores@3cket.com