Returning tickets

Tickets can be returned to a participant via participant management.

When you enter the participant's record and go to the Tickets tab, two return options appear:

• Return or cancel
  • The refund is authorized and the participant must open their digital ticket and complete the refund request;
  • An automatic e-mail is sent to the participant with instructions;
  • The refund authorization is only valid until the end of the event. If the participant does not complete the request within this period, the refund authorization will be cancelled;
  • Free tickets or invitations are automatically canceled and an e-mail will be sent to the participant.

• Return by the organizer
  • The return of a ticket is registered, and the organizer must refund the amount;
  • This option is used when the organizer has reimbursed the participant in cash or wishes to make a reimbursement after the financial closure of the event;
  • Returns can be made at any time after the event has ended, and a credit note is issued for the return.

⚠️ Important information

1. Only refund requests finalized by the participant on the digital ticket are valid
2. The estimated return period is up to 7 working days
3. Refunds are only available until the close of business of the event
4. Once the return, cancellation or refund has been authorized by the organizer, it is not possible to reverse the action
5. It is only possible to authorize a full refund of the amount paid for each ticket
6. In an order with multiple tickets where the buyer has sent the ticket to other participants, the refund must be authorized or made to the ticket holder