Returning tickets

For organizers:

Ticketsare refundedusing a device running the 3cket Deskapp andconnected to the internet. 

Access to the app is unlocked with a 9-digit codethat can be created under Manage Event > 3cket Desk > Add > Ticket Refunds.

Returning tickets

To return tickets, simply scan the participant's QR code or contactless bracelet > choose the tickets to return > select authorize return or return in cash and confirm the operation.

• Authorize return

  • This option allows the amount to be refunded - directly to the participant's digital ticket - after filling in the IBAN and account holder name.

    Return in cash

  • This option should be used when the event organizer refunds the ticket price to the participant - in cash or by bank transfer - directly on site.

⚠️ Important information

1. Only refund requests finalized by the participant in the digital ticket are valid
2. The estimated return period is up to 7 working days
3. Refunds are only available until the close of business of the event
4. Once the return, cancellation or refund has been authorized by the organizer, it is not possible to reverse the action
5. It is only possible to authorize a full refund of the amount paid for each ticket
6. In an order with multiple tickets where the buyer has sent the ticket to other participants, the refund must be authorized or made to the current ticket holder