Ticket Upgrade
The ticket upgradeallows participants to exchange their ticket for one ofa higher value, payingonly the difference. The entire process is handled by the participant throughthe digital ticket.
Enable ticket upgrades
⚠️ This featurecannot be enabled directly by the organizer. It must be enabled by the 3cket team.
For our team to process your request, simply send an email toorganizers@3cket.com, indicating:
- Thename of the event.
- Anyrestrictionson tickets available for upgrade (see below).
Tickets available for upgrade
By default, a ticket is only displayed as an upgrade option if it isvisible on the sales page, hasa higher pricethan the original ticket, isin stock, and isavailablefor sale.
An upgrade always allows youto move up a categoryon the same days oradd daysto your ticket. You cannotchange the day(for example, from Friday to Saturday).
| Original ticket | Upgrade available | Upgrade not possible |
|---|---|---|
| Daily Ticket (Friday) |
Friday VIP 2-day pass (including Friday) |
Any Saturday ticket |
| 2-Day Pass |
2 Days Behind the Scenes 3-Day Pass |
Daily Pass |
In the activation request, you can define the following exceptions:
- Exclude a ticket from the upgrade options—the ticket cannot be selected for an upgrade, even if it is visible or available on the sales page.
-
Include a ticket in the upgrade options— the ticket can be selected as an upgrade even if it isn't visible on the event page. Stock, availability, and a higher price are still required.
Example: For a sold-out event, a hidden ticket with the desired upgrade price is created in the back office so that participants with an early-entry ticket can upgrade.
How does a participant upgrade?
- On the digital ticket, select"Upgrade Tickets" — at the bottom of the page, below the QR code.
- Select the ticket you want to exchange.
- Select the new ticket. For each option (if applicable), the ticket price and the amountdue are displayed.
- Confirm the upgrade and select "Make Payment."
The upgrade summary shows the current ticket, the new ticket, the price of the new ticket, and the amount already paid for the original ticket, which is deducted.
| Example | Amount |
|---|---|
| Price of the new ticket (Backstage) | 100,00 € |
| I paid for the original ticket (General Admission) | −15,00 € |
| Payable | 85,00 € |
Notes:
- Operating costs are displayed at checkout.
- The original ticket will only be replaced after payment has been completed.
- TheQR code remains the same. The associated information is updated, and the participant gains access to the new ticket.