Importer of participants

TheTicket Importeris available underManage Event>Ticket Importerand supports two types of imports:

• Import attendees— send tickets or invitations to a list of attendees all at once.
• Import external tickets— upload ticket codes for tickets sold at other ticket offices so they can be validated at the access control point.

Prepare the file

Simply download theparticipant template (.csv), available on the importer page, and fill out one row per participant:

Import Participants

1. Select "New Import" > "Import Participants."
2. Select "Upload File," choose the CSV file, and select "Import Participants."
3. Review thepreview, which shows the total number of records and the number of errors (see below).
4. Select import and fill in the import settings:
   • Import name— to identify the list (e.g.,"Guests").
   • SMSandEmail— send tickets to participants upon import.
   • RSVP— only for RSVP invitation lists. See theRSVP article.
   • Tickets— Select the tickets or invitations and the quantityper participant using the+and− buttons.
   • Link to a salesperson(optional) — links the import to an event user's profile, allowing that user to view it.
5. Select "Import."

Completed imports are listed on the importer's page, along with the name of the person who made the import, the date, the number of tickets issued, and the shipping options used.

❗Note: It may take a few minutes for the import to complete.

Correct errors

In the preview, lines with errors are highlighted in red, with a description of the problem. As long as there are errors, you cannot import the file. The most common errors are:

• a name containing special characters or more than 30 characters ("Name contains invalid characters");
• Invalid email address;
• incorrect cell phone number—either missing the area code or with too many or too few digits.

To correct an error, simply select the edit icon in the"Actions" column, make the necessary changes, and select"Save." Once all errors have been resolved, the "Import" option becomes available.

Import External Tickets

It allows you to validate tickets sold at other ticket outlets (such as Ticketline or Fever) when attendees enter the event by importing the corresponding codes.

Before importing, you mustcreate the ticket in the back officeto which the codes will be linked, giving it an easily identifiable name, making it available for saleonly in the back office, and settingits stock level to 1.

Example: [External Tickets] Daily Ticket - March 2

It is also recommended to add aninternal tag(for example,"Importing external tickets") to distinguish it from the other tickets.

1. Download theexternal ticket template (.csv)and fill in theQRCode/Bar Codecolumn with the code for each ticket. Each external ticket is unique, so each row corresponds toa single ticket.
2. Select "New Import" > "Import External Tickets."
3. Select "Upload File," choose the CSV file, and select "Import External Tickets."
4. Review thepreviewand select "Import."
5. Fill in the import settings:
   • Import Name— e.g.,"Ticketline Tickets."
   • Source— the point of origin of the imported tickets.
   • Ticket— a ticket created in the back office to which the codes are associated.
6. Select "Import."