Terms and conditions - event organizers

Stakeholders

1. 3cket = the platform;

2. EVENT = an event, within a defined period of time, in a physical or digital environment;

3. PROMOTER = 3cket's client and provider of the final service to the participant;

4. PARTICIPANT = participant in the event and client of the promoter;

5. USER = 3cket account holder, regardless of whether they are a PARTICIPANT or a representative of the PROMOTER;

PARTICIPANTS in EVENTS and 3cket accounts

7. PARTICIPANTS are subject to a mandatory registration with name, e-mail, cell phone, gender and date of birth. This registration is unique for each telephone contact and is called a 3cket account and is global for all 3cket features of the respective PARTICIPANT - regardless of the PROMOTER;

8. The 3cket account allows the USER to manage personal data, marketing consents and access the functionalities provided by 3cket and the PROMOTERS, as well as consult the transaction history and access invoices for all the services provided by 3cket and the PROMOTERS via 3cket;

9. PARTICIPANTS with a 3cket account authenticate themselves by validating their telephone contact via SMS or password in order to use the 3cket tools, independently of the PROMOTER, without having to register again;

10. All manual registrations - e.g. sending invitations or private sales - or registrations imported into the 3cket platform - e.g. external sales platforms or importing participant listings - are disassociated from a valid 3cket account;

11. To activate the 3cket features available at the respective event, the PARTICIPANT must sign up for a 3cket account;

12. PARTICIPANTS whose registration is dissociated from a 3cket account have reduced access to 3cket functionalities.

Data policy

13. The personal data associated with 3cket accounts is the property of the respective USER;

14. 3cket account data is managed exclusively by the USER. The PROMOTER is excluded from being able to alter personal data relating to 3cket accounts, regardless of whether this impediment directly affects their EVENT;

15. The promoter may change the personal data relating to participants in its EVENT(S) only in cases where the PARTICIPANT's registration is dissociated from a valid 3cket account;

16. 3cket is the entity responsible for processing data in accordance with the privacy policy available at support.3cket.com for the purposes of:

A. processing reservation sales;

B. processing credit purchases, product and service purchases and other transactions;

C. integration with subcontractors.

D. communication and clarification;

E. processing requests for information and support for the CUSTOMER;

F. processing complaints;

G. statistical analysis activities;

H. checking, maintaining and developing systems;

I. promotional communication and direct marketing.

17. The PROMOTER is the entity responsible for processing the data in accordance with the privacy policy available at support.3cket.com and ensures compliance with the responsibilities inherent in such processing;

18. The PROMOTER, as well as 3cket, may only use data for marketing purposes if there is consent from the USER given through the 3cket platform;

19. 3cket is the entity responsible for processing the PARTICIPANT's consent within the platform;

20. The processing of consent on external platforms is the responsibility of the PROMOTER.

Booking sales

21. Sales of tickets, experiences, access and the like of a free or non-free nature are considered "RESERVATIONS";

22. Sales of private bookings - initiated via the backoffice - and public bookings - via public sales pages - result in a temporary link for finalizing the order. This link is personal and non-transferable, so any improper sharing of it may result in the loss of the possibility of booking or double payment for the same order;

23. The PARTICIPANT is responsible for duly confirming the information entered on the purchase page when finalizing the order;

25. The PARTICIPANT has the ability, at any time, to change the ownership of the ticket to its correct holder. The PROMOTER, as well as 3cket, reserve the right to deactivate the change of holder whenever necessary to ensure the smooth operation of the event;

26. Sales of bookings via 3cket have an operating cost applied to the total order which includes payment, invoicing and ticket dispatch fees, as well as the costs associated with processing the refund of the booking when necessary;

27. The reference value of the operating cost is 6% plus VAT, with a minimum of 1€ including VAT at the legal rate in force;

28. The cost of operation is charged and invoiced to the PARTICIPANT directly by 3cket and may vary according to the sales channel, geographical location and other market components;

29. The cost of operation can be assumed by the PROMOTER by simply requesting it by e-mail;

30. In the event that the amount paid by the PARTICIPANT is incorrect or they manage to purchase a ticket before its sale date or manage to purchase a reservation that should not have been made available to them, 3cket reserves the right to cancel the ticket and refund the amount paid. This measure will apply whether the error is due to human or technical fault.

Payments, top-ups and purchases

31. "CREDITS" or "CASHLESS CREDITS" shall mean the 3cket balance resulting from payments ("LOADS") on a 1:1 basis where 1 (one) credit represents 1 (one) currency unit including taxes and fees;

32. 3cket offers multiple means of payment for any of the available payment transactions - reservations, purchase of credits, purchase of products and others - the processing of which is ensured by authorized payment entities that supervise the entire financial process, which may refuse payments they deem fraudulent;

33. A payment is considered successful when communicated to 3cket by the payment institution responsible for processing it, which may refuse it or keep it pending verification for an indefinite period. 3cket does not validate payment transactions, even upon presentation of proof, until communicated by the payment institution;

34. In the event of abusive or fraudulent use of any means of payment, 3cket reserves the right to cancel the transactions associated with those payment operations;

35. The means of payment available and the entities responsible for processing them may vary according to the amount and type of payment, the geographical location of the event or the participant and may be changed at any time.

Returns of bookings, credits and payments

36. The PROMOTER can manually authorize the return of reservations. It is the PROMOTER's responsibility to ensure that there are sufficient funds to complete the operation and it is the PARTICIPANT's responsibility to complete the return process on their digital ticket. If this process is not completed within the stipulated period, the booking will automatically be reactivated;

37. In the event of cancellation or postponement of the date announced for use of the booking, the PROMOTER is responsible for the full refund of the booking price. 3cket will authorize the refund whenever requested by the PARTICIPANT.

38. 3cket provides the technological solution for processing returns provided that the PROMOTER secures the necessary funds to return the amounts;

39. Returns will be processed within a period of 30 days or less from the end of the period for making the return request, provided that the previous point is complied with at least 15 days before the end of this period;

40. 3cket does not reimburse operating costs under any circumstances;

41. It is up to the PROMOTER to allow the return of remaining cashless credits;

42. If there is a possibility of return, the deadlines will be communicated on the digital ticket. It is the promoter's responsibility to communicate the same deadlines on physical media at the event;

43. Changes to deadlines or the policy can only be made upon request to 3cket. Once the final return deadline has been set, it cannot be reduced in order to safeguard the interests of the PARTICIPANT;

44. If the PROMOTER allows the return of any remaining credits, the PARTICIPANT must access their digital ticket and follow the steps indicated in the return area. They must do so within the deadline set by the PROMOTER and indicated there;

45. After the end of the period indicated for the return request, no new return requests will be accepted without any kind of exception;

46. The amount to be refunded will be transferred to the PARTICIPANT within 7 working days of the end of the refund period.

Operation

47. It is the responsibility of the PROMOTER to make 3cket technology available to all entities or individuals who operate the 3cket platform at an event. If they refuse to use it or operate the technology inefficiently, 3cket will not be held liable;

48. The PROMOTER is responsible for providing its own premises for accepting payments in cash or other physical means of payment - e.g. automatic payment terminals - as well as the means of acceptance and their management;

49. It is the responsibility of the PROMOTER to ensure that payments in own means are correctly recorded by the operator in 3cket. Failure to guarantee this will result in discrepancies for which the promoter is solely responsible;

50. Incorrect configuration of the 3cket technology may result in irreparable damage to the operation, and it is the promoter's sole responsibility to validate all configurations;

51. Any need for corrections in the operation - e.g. products wrongly charged to the customer or a check-in made to a participant who has not actually entered the venue - must be immediately corrected by the operator in charge using 3cket technology. 3cket is not responsible for correcting situations that occur during the operation and which are not resolved immediately.

3cket support and pre-event training

52. 3cket provides user manuals which must be distributed by the PROMOTER to all staff who operate the 3cket technology;

53. The manuals are specific to each function - e.g. bar, check-in, sales, customer service - and are compulsory reading for the staff;

54. Optionally, the 3cket team will provide face-to-face or remote training on the operation of 3cket technology prior to the event. All staff who will be performing a function involving the use of 3cket technology must be present at the training, with the risk of not operating the 3cket technology correctly;

55. All staff who perform a function involving the use of 3cket technology must be familiar with technological equipment - computers, tablets and smartphones;

56. The 3cket support team at the event is responsible for instructing the staff and organizers of the event on the operation of the 3cket application, as well as helping to solve technical problems that result explicitly from the use of 3cket technology at the event. Information about the event and its operation is not the responsibility of the 3cket team;

Invoicing and financial products

57. When 3cket is contracted to invoice payments, top-ups and purchases via 3cket, this is done in the name of the PROMOTER or the entity defined by the promoter for this purpose;

58. 3cket is mandated by the PROMOTER to issue invoices and related documents on behalf of the entity previously defined and through a certified invoicing program;

59. When a booking or product purchase is made, an invoice will be issued automatically and through a certified invoicing program, including VAT at the rate indicated by the PROMOTER. If no tax rate is indicated, you will be invoiced at the maximum rate in force;

60. If an entity is subject to VAT exemption, an official document from the entity must be sent with reference to the exemption article;

61. If the PARTICIPANT wishes the Tax Identification Number to be included on the invoices, this must be indicated in the purchase process or placed directly on the digital ticket before payment takes place, otherwise the corresponding invoices will be invoiced to the final consumer;

62. After a consumption operation, an invoice is issued detailing the products consumed at the legal VAT rate in force indicated for each product by the PROMOTER;

63. The remaining unrefunded balance will be invoiced at the end of the EVENT at the maximum VAT rate in force;

64. 3cket provides the SAF-T file relating to invoicing in a given month from the 5th of the following month. It is the PROMOTER's responsibility to download the SAF-T file via the backoffice and communicate it to the Tax Authority within the time limits laid down;

65. The delivery of the financial product resulting from sales through digital means of payment is made exclusively by bank transfer to the PROMOTER's IBAN - defined at the time of creating the PROMOTER account by sending the bank receipt;

66. The financial product resulting from sales made in person and invoiced via 3cket is the responsibility of the PROMOTER;

67. 3cket reserves the right not to deliver the financial product until the EVENT has taken place, in order to safeguard the interests of the PARTICIPANTS;

68. The PROMOTER may, upon acceptance of a term of responsibility, invoice the payments made at the physical stations using means external to 3cket;

69. In the event that the payments in question relate to the purchase of credits, 3cket will not be able to invoice the products consumed with detailed VAT as it has no control over the advance payment invoices issued;

70. Whenever the financial product of the EVENT is delivered from 3cket to the PROMOTER, 3cket reserves the right to withhold any service costs against the invoice-receipt.

Network of partners and distribution channels

71. All publicly marketed 3cket EVENTS - bookings or otherwise - may be automatically advertised, distributed and sold on the partner network and on 3cket's own channels;

72. The 3cket partner network is activated by default for all EVENTS with public marketing. If the PROMOTER does not wish to activate sales on the 3cket partner network, they must indicate this when opening the event;

73. If the PROMOTER wishes to activate marketing with entities outside 3cket, the service conditions must be negotiated directly with said entities through 3cket's mediation.

Service level

74. 3cket's cloud infrastructure is provided by international partners. Our servers and database are based in Ireland with redundancy in different locations in Europe;

75. MB WAY, ATM Reference and Credit Card payments are provided by SIBS - FOWARD PAYMENT SOLUTIONS, S.A. through DIGITAL PAYMENTS GATEWAY (DPG) technology. 3cket excludes responsibility for the provision of digital payment services whenever SIBS or DPG are unavailable.

PROMOTER's responsibilities in providing information

76. The PROMOTER is responsible for opening and setting up the event;

77. In cases where 3cket, in agreement with the PROMOTER, sets up the event, the PROMOTER must send all the information requested in good time. It is the PROMOTER's responsibility to validate the correct configuration of the event before it is made available to the public or marketing begins;

78. It is the PROMOTER's responsibility to correctly define the accesses in 3cket for each of the people responsible for the event (administrator, team leader, bar manager, financial manager, ambassadors, staff, etc.);

79. 3cket cannot be held responsible for any damage caused by the incorrect configuration of the event.

Revocation of the right to create EVENTS

80. 3cket reserves the right to remove events that violate gender and racial equality, sexual, religious and political freedom.

Equipment

81. When requested by the promoter, 3cket will rent equipment so that the PROMOTER can implement the use of 3cket technology at the EVENT.

82. The equipment provided by 3cket is the sole responsibility of the PROMOTER until it is returned to 3cket;

83. 3cket reserves the right to charge the PROMOTER for any damage or loss to the equipment provided.